Terms & Conditions

Terms & Conditions

Rakuart.gr informs you about the availability of the ceramics shown on our site, as well as about the delivery days of your order. In exceptional cases (shortages or delays) you will be informed by phone or email. Due to the nature of handmade items it is possible that there will be slight variations in color, shape or dimensions. For this reason, you will be sent photos of the same ceramic that you will receive. We would like to emphasize that any remark or objection you have it would be our pleasure if you could share it with us by email [email protected] by phone at 2104814290 – 6946641114.

TRANSACTION SECURITY

The rakuart.gr website recognizes the importance of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum security. All information related to your personal information and transactions is secure and confidential.

All payments made using a card are processed through the electronic payment platform of Eurobank.

NONE OF YOUR CREDIT CARD DETAILS ARE STORED ON YOUR COMPUTER DURING DATA TRANSMISSION SSL ENCRYPTION IS USED

THE DATA ARE TRANSFERRED DIRECTLY TO THE BANK WITHOUT ANY PROCESSING BY US

ORDER METHODS

Via our website www.rakuart.gr: find the items you are interested in and select them to add them to the cart. When you complete your purchase, go to the shopping cart, and fill in the prerequisites to place your order. Firstly, it is required that you set the payment method and add your personal information. Upon completing the process, you will receive a confirmation e-mail.

Via the call centre. You may place your order by phone at 2104814290 or at 6946641114 from Monday to Saturday 09:00 – 21:00.

Via e-mail: you may send an e-mail 24 hours a day to the e-mail address [email protected] and let us know which product you are interested in so that we may contact you directly.

However, we recommend that you inform us by phone about the items you are interested in so that we can check their availability.

PAYMENT METHODS

The following payment options are available:

Payment on delivery: Your order may be collected from our workshop from Monday to Saturday, 9:00am to 5:00pm, from 45 Salaminas Street. in Egaleo, Postal Code 12241.
By credit card via the safe transaction system of Eurobank (Visa, Mastercard, American Express and Diners credit cards accepted). At our site, www.rakuart.gr American Express, Visa, Mastercard, Diners credit cards, American Express, Visa, Mastercard debit cards and Visa, Mastercard prepaid cards are accepted from Eurobank (Visa, Mastercard, American Express and Diners). At our site, www.rakuart.gr American Express, Visa, Mastercard, Diners credit cards, American Express, Visa, Mastercard debit cards and Visa, Mastercard prepaid cards are accepted from Eurobank (Visa, Mastercard, American Express and Diners).

Via the secure PayPal payment system. The PayPal system is the safest transaction system in the world. It belongs to a global organization and thousands of users trust it for their transactions. Learn more on the organization’s page https://www.paypal.com/gr

For shipments where a transport agency is used (bulky shipments outside the prefecture of Attica) payments must be made by credit card or via PayPal.

REFUNDS & CANCELLATIONS

Our company gives you the right to return items within 15 calendar days from the date of delivery. Should you wish the replacement of an item, our company gives you the option to do so, as long as the following conditions apply:

•You have contacted our company either by phone or email at [email protected] and you have stated that you wish for the item to be replaced within 15 days from the date of delivery.

•The item to be replaced has not been used nor damaged by use, and its packaging is in excellent condition.

•The item to be replaced is accompanied with all the necessary documents proving the transaction (receipt). If the item to be replaced meets the above conditions, then you may send it to our shop, and we will replace it with any other item of your choice. If the item to be replaced meets the above conditions, then you may send it to our shop, and we will replace it with any other item of your choice.

In this case you will cover the shipping cost of the new item (the cost of sending the item to us and receiving the new one). If the item has not been returned for replacement within 15 calendar days from the date of delivery, then our company does not undertake any replacement.

ORDER CANCELLATION

Upon successfully placing your order, you will be sent an informative email about the delivery of your order, as well as

order processing. . Due to the nature of handmade items, slight variations in terms of colour, shape or dimensions are likely to occur. For this reason, you will be sent photos of the exact ceramic item that you will be receiving. We would greatly appreciate it if you would share with us any observation or objection you might have.

Your order may be canceled in the following cases:

•Before completing the order, during the online process you may stop at any time without any further process.

•If you have completed the order and the ceramic has not yet been shipped, you may contact us by phone at 6946641114 or by email and your order will be cancelled.

•If you have received the ceramics of your order and still wish to cancel your order, contact us at 6946641114 or by email explaining the reasons for the cancellation and one of our specialized associates will inform you of all your options.

MONEY REFUND

Our site, www.rakuart.gr gives you the option of a refund if for any reason you do not wish to receive the order that you have already paid for, or do not wish to replace the ceramic items with new ones. In this case, you may inform us by email at [email protected] clearly explaining to us the reasons of your decision to ask for a refund. A necessary condition is the existence of a bank account in the banks cooperating with us. EUROBANK – ALPHABANK – NBG. In any case, the refund process is completed in approximately 6 days SHIPPING

Οur company cooperates with ELTA (Hellenic Post) for the delivery of your orders. The charges are shown below:

AT HOME DELIVERY.

Availability

We will be informing you promptly about the availability and the time of shipping of the ceramics which are on display on our site www.rakuart.gr

If, for any reason, your order may not be shipped within the specific period mentioned, you will be contacted by email or by phone to be informed about the new delivery date. However, if you consider that it does not suit you, you may cancel your order and if it has been paid for, your money will be returned within 2 days to the bank account of those banks cooperating with us.

Force majeure

If for reasons of force majeure (strikes, gatherings-mobilizations, bad weather etc.), your order may not be executed, you will be informed via email about the possible delivery date, and we will wait for you to confirm the completion of the order.

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PRIVACY POLICY

Who are we ?

Our website address is: https://rakuart.gr

What personal data do we collect and why do we collect it?

•Information you give us: We receive and store any information you enter on our website or provide to us in any other way. You can choose not to provide certain information. We use the information you provide us for purposes such as responding to your requests.

•Automatic Information Retrieval: We receive and store certain types of information each time you interact with us. or example, like many websites, we use “cookies” and receive certain types of information when your web browser accesses our website.

•Email communications: To make our emails more useful and interesting, we often receive a confirmation when you open an email from rakuart.gr

•In some campaigns, we will send you some newsletters. In case you do not want to receive such messages, please let us know whether or not you consent to the storage of your data.

•If you do not wish to receive e-mail or other communications from us, please let us know.

Media

If you upload images to the site, you should avoid uploading images with embedded location data (EXIF GPS). Site visitors can download and extract any location data from images on the site.

Cookies

If you leave a comment on our website, you can choose to save your name, email address and website in cookies. These are for your convenience so you don’t have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit the login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also create several cookies to store your login information and your screen display preferences. Login cookies last two days and screen options cookies last one year. If you select “Remember me”, your connection will be kept for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be stored in your browser. This cookie contains no personal data and simply shows the post ID of the article you just edited. Expires after 1 day.

Embedded content from other websites

Articles on this website may include embedded content (eg videos, images, articles, etc.). Embedded content from other websites behaves exactly the same as if the visitor has visited the other website.

These sites may collect data about you, use cookies, incorporate additional third-party tracking, and track your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to it the website.

Analytics

Like many other websites on the Internet, we collect non-personal data that is sent to us by the user’s browser. This log data may include information such as IP address, browser type and version, pages visited, time and duration of visit, and other statistics. In addition, third-party applications such as google analytics may be used that collect and analyze such log data.

Does www.rakuart.gr share the information it receives?

Information about our visitors is an important part of our work and we do not sell it to third parties.

How long do we keep your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so that we can automatically recognize and approve any follower comments instead of holding them in a moderation queue.

For users who register on our site (if any), we also store the personal information they provide in their user profile. All users can view, edit or delete their personal information at any time (they cannot change the user name). Site administrators can also view and edit this information.

What rights do you have to your data?

If you have an account on this website or have left feedback, you can request to receive an extracted file of the personal data we hold about you, including any data you have provided to us. You can also request that we delete any personal data we hold about you. This does not include data that we are required to retain for administrative, legal or security reasons.

Where do we send your data?

Guest comments may be screened through an automatic spam detection service.

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Order Methods

1. Through our website www.rakuart.gr

Find the products you are interested in on our site and select them to add to the cart. When you complete your purchase, go to the shopping cart, and fill in the prerequisites to place your order. Upon completing the process, you will receive a confirmation e-mail.

2.Through the call center

You can place your order by phone at +302104814290 or at

6946641114

from Monday to Friday from 09:00-21:00.

3. Via e-mail

You can send an e-mail 24/7 to the e-mail address [email protected] and let us know which ceramic project you are interested in so that we can contact you directly.

However, we recommend that you inform us by phone which pieces you are interested in so that we can check their availability.

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Payment methods

The following payment options are available:

1. Payment on Delivery. Pick up your order from our workshop Monday to Saturday 9:00 a.m. to 5:00 p.m. and pay on delivery.

2.With your credit card through EUROBANK’s secure transaction system (Visa, Mastercard, debit and credit cards accepted American Express και και Diners)

3.Via the secure PayPal payment system. The PayPal system is the safest transaction system in the world. It belongs to a global organization and thousands of users trust it for their transactions. Learn more on the organization’s page https://www.paypal.com/gr

4. By deposit (transfer) to the following bank accounts:

•ALPHABANK : IBAN GR75 0140 1440 14400 200 201 9056

•EUROBANK : IBAN GR35 0260 1080 0007 4020 0749 741

•ΕΘΝΙΚΗ : IBAN GR81 0110 0480 0000 0480 0228 373

Name of Beneficiary: SAFIOLEA DIMITRA

Send the certificate of deposit by email to [email protected] with some identifying information, e.g. the order number or billing name and we will send your order as soon as it appears in the bank.